German Speaking Customer Success Manager

Join a dynamic and innovative team dedicated to redefining hotel operations through an hotel management solution. Our client is looking for a German speaking Customer Success Manager to support customers in the DACH market and join their office in either Lisbon, Breda, Ghent or remotely from Germany

Your responsibilities will include:

• Being the point of contact for customers cultivating trust and strong relationships
• Providing expert advice on products tailored to customers’ business needs, maximizing sales opportunities
• Optimizing hoteliers’ experiences through feedback and usage data
• Training and empowering hoteliers’ to maximise products
• Supporting with customer retention strategies

About you:

You are a highly motivated individual with a passion for customer success. You excel in communication and relationship-building, and you are not afraid to upsell. You thrive in a high-tech, fast-paced, entrepreneurial environment and have strong prioritisation abilities. In this full-time position you will join a multicultural office and have the chance to work fully remotely from Germany or, once a week from home for the other location (Lisbon, Ghent and Breda)

Profile:

• Fluent in German and English (C1 level) both written and spoken
• 2+ years experience in similar role, hotel sales or SaaS experience is preferable
• Patient, empathetic and natural in communication
• Available to start in Lisbon/Valencia/Breda/Gent or remotely from Germany

To apply, please send your CV in English and in Word format to Alexia.
languagematters is acting as an employment agency in relation to this vacancy.

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