Job information

  • London - North
  • English, German
  • £25000 - £37000 per annum
  • Permanent
  • Customer service and sales support
  • JB 24333
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Our client, a successful mobile app organisation, is looking for a German-speaking Customer Support Executive to join their dynamic team. In this role, you will be responsible for delivering outstanding customer support across the German & UK markets.

Your responsibilities will include:

  • Dealing with customer queries mainly via LiveChat
  • Replying to App customer reviews on iOS and Android
  • Providing first-class advice and information about the App
  • Occasionally translating and proofreading website content

About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent German and English language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!

Profile:

  • Required to be fluent in German and English, both written and spoken
  • Previous experience in Customer Services
  • Previous experience using Zendesk is desirable
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills, able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment agency in relation to this vacancy.

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