German and French speaking Customer Service Representative

Our client, a leading multinational fashion company, is currently seeking a trilingual Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.

Your responsibilities will include:

• Manage all order entry and modifications for assigned account base, providing daily, weekly, and monthly reports to ensure clear visibility of account status. 
• Maintain effective communication with the sales team and customers to ensure smooth order flow. 
• Proactively follow up on outstanding orders and availability issues to minimize cancellations. 
• Collaborate with the Credit team on any orders held due to credit-related concerns. 
• Handle returns and issue credits promptly and efficiently.

About You:

To thrive in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, or order processing. You will bring excellent problem-solving skills and fluency in both German and French. This exciting opportunity offers the chance to grow your skill set within a dynamic company and be part of a motivated, friendly, and multilingual team.

Profile:

• Fluent in German, French, and English, both written and spoken
• Previous experience in online customer support, customer service, sales administration, client support, or order fulfilment
• Proficient in Microsoft programs, particularly Excel
• Strong interpersonal skills with the ability to work both independently and collaboratively within a team

To apply, please send your CV in English and in Word format to Valentina. 
languagematters is acting as an employment business in relation to this vacancy.

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