Job infomation

  • London
  • English, French, German
  • £23000 - £26000 per annum + + Benefits
  • Permanent
  • Customer service and sales support
  • FE 14/07

Our client, a successful name in the sustainable fashion industry, is currently looking for a German and French speaking Customer Service Representative to support their expanding customer service team. In this role you will be the first point of contact for all customers and deliver a first-class, personalised customer experience. You will start out working from home but will be required to work from the London office once it is safe to do so.

Your responsibilities will include:

  • Engaging with customers via phone, chat, social media, and email whilst utilising your German and French language skills
  • Tackling customer challenges by applying your creativity and problem-solving skills
  • Maintaining knowledge of products and keeping up to date with new products
  • Juggling multiple tasks and tracking trends to help improve customer happiness

About you:

The ideal candidate will be exceptionally organised and detail-oriented and have excellent German and French language skills. The company provides a range of benefits, including private healthcare, staff discounts and a pension scheme. If you have a keen interest in fashion and speak both German and French, then this role could be the next stepping stone in your career that you are looking for!


  • Fluent in German and English, both written and spoken
  • Fluency in or a knowledge of French
  • Previous experience as a Customer Service Representative, Customer Service Advisor, Customer Service Executive or Customer Care Coordinator
  • An interest in the fashion, luxury or retail industry is desirable
  • Ability to work from home with a work area and fast broadband

To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.


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