Czech/Slovak/Slovenian speaking Customer Service Representative

Do you love travelling and want to have an abroad working experience in the warm Do you love travelling and want to have an abroad working experience in the warm Mediterranean area? One of the leaders in the phone industry is in urgent need of Czech/Slovak/Slovenian speaking Customer Service Representatives to join their team in Greece. You will be the first point of contact for their customers who need help with their products.

Your responsibility will include:

• Provide Excellent Customer Support: Deliver exceptional service to consumers, assisting with how to use their products, defective products return, etc.
• Handle Inbound Communications: Manage emails, and other channels professionally, ensuring accurate recording of consumer information and understanding their needs.
• Proactively identify and resolve complaints and concerns, utilising problem-solving skills and empathy to ensure customer satisfaction and retention.

What you will get:

You will work for an innovative and creative corporate. You will earn an abroad working experience and become more adaptable. The role is based in Greece, but you can work from home. You will be able to enjoy Greece’s rich history, beautiful landscapes, and vibrant culture. Relocation support is provided such as flight tickets and hotels when you first arrive.

Requirements:

• Fluent in Czech/Slovak/Slovenian (at least C1 level) and English
• Customer service experience preferred
• Ability to resolve customer concerns with active listening and engagement
• Technical support experience is preferred but not mandatory
• Good problem-solving ability, being able to approach problems logically
• Confident, adaptable, and empathetic

To apply, please send your CV in English to Hsun.
languagematters is acting as an employment agency in relation to this vacancy.

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