A fast-growing international SaaS company is seeking a German-speaking Customer Support Consultant to join their support team. This role centres on delivering high-quality technical assistance and ensuring a seamless experience for users engaging with our software platform. You’ll be part of a global team and focus on supporting German-speaking clients across various markets.
What You’ll Do:
- Customer Support & Relationship Management
- Respond to client inquiries via email, phone, and discussion forums with professionalism and attention to detail
- Deliver responsive and thoughtful support while identifying needs and pre-empting future queries
- Follow internal escalation processes to ensure timely resolution and track outcomes
- Meet weekly engagement metrics focused on user satisfaction and retention
Onboarding & Service Recovery:
- Collaborate with implementation teams to ensure a smooth transition into support
- Engage empathetically with dissatisfied users to understand concerns and work toward resolution
- Proactively address behaviours signalling platform attrition and work cross-functionally to retain users
What You’ll Bring:
- Fluency in German and English (written and spoken) is essential
- Minimum 2 years’ experience in customer support, technical support, or service-oriented roles
- Comfortable working across various digital systems (full training provided)
- Strong problem-solving mindset with a user-first approach
Bonus Skills:
- Familiarity with SaaS environments or technical platforms
- Prior customer-facing experience in high-volume support settings
- How You Work
- Active listener who enjoys solving problems
- Empathetic communicator capable of navigating tough conversations with care
- Resilient team player who thrives in a fast-paced, collaborative setting
Perks & Benefits:
- Free Food Fridays
- Apple Mac work setup
- Incentive-based commission schemes
- Formal training budget for growth and development
- Annual experience package tailored to team-building and recognition
To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.
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