German speaking Customer Service

Do you love travelling and want to have an abroad working experience in a vibrant city with a great climate? An industry leading electronics company require technically minded Advisors to join a growing team in Portugal. You will be taking calls and enquiries from German customers regarding the client’s products.

Your responsibility will include:

• Deliver exceptional customer service by responding promptly and professionally to inquiries via phone and email.
• Provide expert product knowledge, offering accurate details on drone features, specifications, and usage.
• Assist with product setup and troubleshooting, ensuring customers can easily operate their products.
• Diagnose and resolve technical issues, including problems with hardware, software, and accessories.
• Process orders efficiently, handling returns, exchanges, and customer requests with care.
• Monitor and update customers on order status, keeping them informed throughout the purchasing process.
• Stay updated on industry trends, including the latest drone models and software developments.
• Offer personalised recommendations, helping customers choose products that best fit their needs.
• Maintain high customer satisfaction, consistently exceeding service quality expectations.
• Gather feedback and provide insights, contributing to product and service improvements.

What you will get:

You will earn an abroad working experience and become more adaptable. The role is office-based in Lisbon. You will be able to enjoy Portugal’s rich history, beautiful landscapes, and vibrant culture. Relocation support is provided such as reimbursement for flight tickets and affordable accommodation of the client’s own choice.
Relocation package: Lucrative package helping your settle in nicely to your new surroundings
Benefits for Longevity: Stay and get paid!
Other benefits include: Meal Vouchers, Christmas/Holiday bonuses and performance bonuses.

Requirements:

• Fluent in German (at least C1-C2 level) and English (B2)
• Know how to use MS Office
• Can multi-task, being able to handle calls while navigating through systems
• Experience in technical customer support

To apply, please send your CV in English to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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