Dutch speaking Customer Advisor

Location: Rabat, Morocco (On-site for first 6 months, remote working available thereafter based on performance)
Salary: 10,400 MAD per month (approx. €948) + bonuses

What You’ll Receive:

• Competitive salary of 10,400 MAD per month
• Performance bonus of up to 1,600 MAD monthly
• Additional sales incentives
• Meal allowance of approximately €60 per month
• Private health insurance
• Access to an online learning and development platform
• Transportation provided within Rabat, Salé and Temara for eligible shift times
• Permanent employment contract
• Opportunity to work remotely after 6 months based on performance
• Mileage reimbursement of up to €300 after 6 months of continuous service for eligible relocating employees
• Full paid training programme provided before going live

The Role:

We are looking for Dutch-speaking Customer Support Advisors to join a leading telecommunications project supporting customers across a range of products and services.
You will be the first point of contact for customers, assisting with enquiries, resolving issues, providing technical support, and identifying opportunities to promote relevant products and services. This is a customer-focused role requiring excellent communication skills and a proactive approach to problem solving.

Key Responsibilities:

• Handle inbound customer enquiries via phone and email
• Provide technical troubleshooting and support
• Resolve customer complaints professionally and efficiently
• Accurately document customer interactions and actions taken
• Follow established support processes and compliance procedures
• Identify customer needs and recommend suitable products or services
• Contribute to sales and retention targets through effective customer engagement
• Deliver an outstanding customer experience on every interaction
• Work collaboratively within a multilingual customer support environment

Requirements:

• Dutch language skills at B2-C1 level, English B2+ ideally
• Strong communication and customer service skills
• Problem-solving and troubleshooting abilities
• Previous customer service, call centre or technical support experience is beneficial but not essential
• English language skills are advantageous
• Ability to work rotational shifts within operating hours
• Positive attitude and willingness to learn

Working Hours
44 hours per week
Rotational shifts
Monday to Friday: 09:00 – 22:00
Saturday: 09:00 – 19:00
Four-week training programme:
Monday to Friday: 08:00 – 17:00

About the Company:
Our client is a major international telecommunications provider, delivering customer support solutions across multiple markets. The business offers long-term career opportunities, structured training, modern working facilities in Rabat, and a supportive environment for multilingual professionals looking to develop their careers in customer service and technical support.

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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