Customer Service Specialist with German

Customer Service Specialist with German (Remote)
Location: Remote/Hybrid, Bulgaria (company office in Varna, Bulgaria)
Salary: €1,750 gross/month + up to 10% performance bonus
Start Date: 15 June
Working Hours: 40 hours/week
Monday–Friday: 09:00–22:00 (shift-based)
Saturday: 09:00–19:00

Key Responsibilities:

• Provide support to customers via social media channels, handling pre-sales, post-sales queries, and technical issues
• Respond to customer inquiries within agreed service levels, ensuring accuracy and efficiency
• Develop and maintain strong product knowledge to troubleshoot and resolve issues effectively
• Identify and escalate complex cases to the appropriate teams or senior staff
• Accurately log all customer interactions and maintain up-to-date records
• Communicate clearly and professionally in line with brand tone, both written and verbal
• Handle correspondence and administrative tasks as required
• Research solutions using product documentation and internal systems
• Manage workload efficiently while meeting KPIs for quality, productivity, and compliance
• Operate across multiple systems to resolve customer cases
• Adapt quickly to updates, changes in policies, and new product launches

Candidate Requirements:

• Fluent German (C1 minimum)
• Previous experience in customer service, contact centre, or consumer care
• Strong communication skills with the ability to stay calm under pressure
• Experience handling complaints or escalations is an advantage
• Good knowledge of MS Office (Excel, Outlook)
• Strong organisational and multitasking skills
• Minimum typing speed of 20 WPM
• Ability to work independently and meet deadlines in a remote working environment
• Must be based in Bulgaria and have a suitable home-working setup, including a reliable internet connection
• Must hold a valid Bulgarian Tax Identification Number (NRA)

What’s on Offer:

• Competitive salary with performance bonus
• Fully remote working within Bulgaria
• Additional healthcare insurance
• Gift vouchers and sports card discounts
• Participation in company initiatives (team building, sports events, charity activities)
• Structured training and ongoing development opportunities
• Long-term career growth within an international environment
• Access to the company’s office in Varna, Bulgaria, for training, meetings, and collaborative work when required

About the Client:

Our client is a leading international technology company, recognised globally for innovation in consumer electronics, healthcare, and home solutions. With a strong focus on quality and customer satisfaction, the company delivers cutting-edge products used by millions worldwide and offers a dynamic, multicultural work environment.

To apply, please send your CV in English and in Word format to Thomas. 
languagematters is acting as an employment agency in relation to this vacancy.

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