German speaking Customer Support Representative

A fast-growing international SaaS company is seeking a German-speaking Customer Support Consultant to join their support team. This role centres on delivering high-quality technical assistance and ensuring a seamless experience for users engaging with our software platform. You’ll be part of a global team and focus on supporting German-speaking clients across various markets.

What You’ll Do:

• Customer Support & Relationship Management
• Respond to client inquiries via email, phone, and discussion forums with professionalism and attention to detail
• Deliver responsive and thoughtful support while identifying needs and pre-empting future queries
• Follow internal escalation processes to ensure timely resolution and track outcomes
• Meet weekly engagement metrics focused on user satisfaction and retention

Onboarding & Service Recovery:

• Collaborate with implementation teams to ensure a smooth transition into support
• Engage empathetically with dissatisfied users to understand concerns and work toward resolution
• Proactively address behaviours signalling platform attrition and work cross-functionally to retain users

What You’ll Bring:

• Fluency in German and English (written and spoken) is essential
• Minimum 2 years’ experience in customer support, technical support, or service-oriented roles
• Comfortable working across various digital systems (full training provided)
• Strong problem-solving mindset with a user-first approach

Bonus Skills:

• Familiarity with SaaS environments or technical platforms
• Prior customer-facing experience in high-volume support settings
• How You Work
• Active listener who enjoys solving problems
• Empathetic communicator capable of navigating tough conversations with care
• Resilient team player who thrives in a fast-paced, collaborative setting

Perks & Benefits:

• Free Food Fridays
• Apple Mac work setup
• Incentive-based commission schemes
• Formal training budget for growth and development
• Annual experience package tailored to team-building and recognition

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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