Italian speaking Customer Service Advisor

Do you love travelling and want to have an abroad working experience in the warm Mediterranean area? For several projects in the hospitality, Tech and Social Media industry, we are looking for Italian speaking Customer Service Representatives to join a growing team in Portugal. You will be the first point of contact for customers who have questions regarding flights, applications or products, as well as other service related questions.

Your responsibility will include:

• Provide Excellent Customer Support: Deliver exceptional service to Italian speaking clients.
• Handle Inbound Communications: Manage incoming calls, emails, and other channels professionally, ensuring accurate recording of customer information and understanding their needs.
• Offer Product Knowledge and Guidance: Providing accurate information and recommendations to customers based on comprehensive knowledge of different products and services.
• Proactively identify and resolve complaints and concerns, utilising problem-solving skills and empathy to ensure customer satisfaction and retention.

What you will get:

You will earn an abroad working experience and become more adaptable. The role is office-based in Spain. You will be able to enjoy Portugal’s rich history, beautiful landscapes, and vibrant culture. Relocation support is provided such as reimbursement for flight tickets and affordable accommodation of the client’s own choice.
Relocation package: Lucrative package helping your settle in nicely to your new surroundings
Benefits for Longevity: Stay and get paid!
Other benefits include: Meal Vouchers, Christmas/Holiday bonuses and performance bonuses.

Requirements:

• Fluent in Italian (at least C1-C2 level) and English (B2)
• Know how to use MS Office
• Can multi-task, being able to handle calls while navigating through systems
• Good problem-solving ability, being able to approach problems logically
• Customer service experience preferred

To apply, please send your CV in English to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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