Technical Support specialist

Are you ready to take on a dynamic role that blends technical expertise with exceptional customer service? Our client is seeking a Junior Technical Support Specialist to join their Amsterdam-based team on a full-time basis. With 1-2 years of experience in a similar role, you’ll play a vital part in supporting innovative access control solutions across the Benelux region.
Our client transform the way people access properties with cutting-edge technology providing solutions and equipment such as intercoms and digital noticeboards. Our values define our culture:

About you:

As a Junior Technical Support Specialist, you will be the first point of contact for the clients’ technical queries.

Your responsibility will include:

• Provide timely and effective support via phone and email to resolve customer inquiries.
• Manage support tickets to track customer issues and interactions.
• Assist clients in selecting and installing products
• Deliver training sessions on product features
• Analyse technical issues, troubleshoot defects, and test product functionality
• Occasionally travel to installation sites to support clients

Your profile:

• Experience in a technical support role (B2B or B2C preferred).
• Solid understanding of technical products and ability to explain them clearly.
• Fluency in Dutch and good command of English both written and spoken. French is an advantage.
• Familiarity with ticketing systems and CRM software.
• A valid driving license and willingness to occasionally travel for on-site support and training.

Our client is truly dedicated to your success and will offer continuous training to enhance your expertise in both technical and product knowledge, as well as market dynamics.
You will receive a competitive salary and will be included in the company insurance program. You can work remotely up to 2 days a week. The office is based in Amsterdam with yearly travel for company event in France.

To apply, please send your CV in English and in Word format to Leslie.
languagematters is acting as an employment agency in relation to this vacancy.

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