Trilingual Customer Service (French, English + other)

Our client is urgently seeking a Customer Support Executive with fluency in three languages for their expanding EMEA Support team. Reporting to the Support Manager, the trilingual Customer Support Executives will be responsible for internal and external post-sales helpdesk and product support. Due to the company’s growth on the European markets, they require fluency in French and English PLUS one of the following languages: German, Polish, Italian and Spanish) to excellent level.

The main responsibilities include troubleshooting, resolving queries raised by clients, handling follow-up phone calls in French, English and a third language as well as handling incoming call escalations from partners/clients promptly, courteously and with attention to detail.

Our client is a market leader in their field with a global presence and the successful candidate will be the primary support contact for the existing customers to maximize customer satisfaction.

A relocation package may be offered to candidates relocating from abroad; the company benefits are outstanding.

Profile

  • Must be fluent in English, French and one additional language (German, Polish, Italian, Spanish)
  • Experience providing customer support services, helpdesk or technical is beneficial, but role would suit a recent graduate as well
  • Experience working in an online customer support, customer services, technical support, client support or technical helpdesk is ideal
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and ability to work as part of a team or independently
  • Strong communication skills: active listening, writing/typing, informal communication
  • Bachelor’s degree preferred

A relocation package of £2000 net can be offered to applicants relocating from abroad.

To apply, please send your CV in Word format to Guido. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

languagematters is a multi-discipline, multilingual recruitment agency offering a wide range of bilingual jobs in London, the South-east, nationwide and overseas. Our goal is to be the most valued, knowledgeable and indispensable recruitment partner in the language recruitment field.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. languagematters is acting as an employment agency in relation to this vacancy.

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