Job information

  • London - Central
  • English
  • £46000 - £50000 per annum
  • Permanent
  • Sales and account management
  • MD 24700
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A remarkable organisation that aims to secure a sustainable environment on a global level is looking for a skilled Team Manager within Customer support. You will be looking after 6 people, working within the commercial division of the organisation. This permanent role is based in the City, where you will be working 50% from the office and 50% from home.

Your responsibilities will include:

  • Lead a team in the delivery of excellent customer service and play a key role in improving customers interactions.
  • Ensure customer queries are resolved to a high standard and have hands-on oversight of the team’s workload
  • Review your team’s performances, including one-to-one reviews
  • Improve customer support processes, working closely with international teams.

About you:

In order to succeed in this role, you will be a passionate individual with excellent team leadership skills, ideally gained from leading a diverse, customer focused team and you are able to influence, inspire confidence and build consensus.

Profile:

  • People management skills
  • Solid customer service experience with excellent communication skills
  • Experience in resolving complex problems
  • Ability to analyse data
  • Well-developed IT skills (Microsoft Office, CRM (Customer Relationship Management) applications such as Microsoft Dynamics or Salesforce)

To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.

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