Senior Customer Support Specialist with German and/or Dutch

Join a dynamic and innovative team dedicated to redefining hotel operations through an all-in-one hotel management system. Our client is looking for a German and/or Dutch speaking Senior Customer Support to support the Customer Service team to deliver exceptional customer service, fostering product expertise and managing complex escalations
The contract will be starting with 12 months contract, then going to permanent.

Your responsibilities will include:

• Reviewing and analysing customer service team interaction, to provide best practice and improvement when needed
• Supporting customers with complex queries
• Supporting in the creation of the knowledge base articles and other training materials
• Keep information up to date on the system
• Other duties as assigned

About you:

You are a highly motivated individual with a passion for delivering the best customer service experience. You excel in communication and relationship-building, with the ability to play a vital part in the customer service team, being the right-hand to the manager and supporting the team with training. You thrive in a high-tech, fast-paced, entrepreneurial environment. In this full-time position you will join a multicultural office and have the chance to work one day per week from home.

Profile:

• Fluent in German and/or Dutch if mandatory for the role, written and spoken
• Fluent in English, written and spoken
• 2 years previous experience working in a Customer Service, Technical Support role, in a Team Leader or Team Supervisor support
• Previous experience in a front desk or hospitality experience
• Patient, empathetic and natural in communication
• Available to commute to the office 5 days a week

To apply, please send your CV in English and in Word format to Alexia.
languagematters is acting as an employment agency in relation to this vacancy.

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