Returns Administrator

Are you looking for new challenges where you can develop your career? If you can say yes, then look no further. Our client, a successful company within the high-end fashion industry is seeking for a Returns Administrator to join their dynamic team in London!

Within this role you will be responsible providing first line return service for the operations department. This includes managing all products being returned and ensuring the return process is being followed. As part of your role you will be monitoring orders and ensuring all enquiries are dealt in a timely manner. It is required for you to have strong communication skills, as you will be dealing with a wide range of customers and different divisions in the company. The ideal candidate will have exceptional communication skills and an additional language (Dutch, French, Italian or German) would be desirable, not essential.

It is a great opportunity for a talented Returns Administrator where you have the chance to progress within an international company and be part of a dynamic, friendly team in London.


  • Required to be fluent in English, both written and spoken with an additional language (Dutch, German, French or Italian, desirable, but not essential)
  • Previous skills in handling returns, processing returns, accurately logging stock levels and ensure returns are dealt with according to company policy
  • Previous experience working as a Returns Adminstrator, Customer Service Representative, Logistics Coordinator or Client Support Executive
  • Experience within the fashion industry is desirable
  • Have a keen interest in fashion, luxury or retail industry is desirable
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and ability to work as part of a team or independently
  • Strong communication skills, able to work well in a fast paced environment dealing with a high volume of returns

To apply, please send your CV in English and in Word format to Hannah. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

languagematters is a multi-discipline, multilingual recruitment agency offering a wide range of bilingual jobs in London, the South-east, nationwide and overseas. Our goal is to be the most valued, knowledgeable and indispensable recruitment partner in the language recruitment field.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. languagematters is acting as an employment agency in relation to this vacancy.

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