Job information

  • London
  • English, Norwegian
  • Up to £31000 per annum
  • Permanent
  • Customer service and sales support
  • HK 10/04
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A global outsourced call centre is urgently looking for a professional Norwegian speaking Team Leader to be involved in their vibrant team in London. Within your role as a Team Leader you will be managing a team of agents ensuring their productivity, performance and the quality of their work, making sure exceptional first-class customer service is provided.

Your responsibilities will include:

  • Managing your team of agents directly and being responsible for reaching the team’s goals
  • Monitoring each agent’s work and identifying training needs, as well as guiding, coaching and motivating your team
  • Optimising the profit generated by the team
  • Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

The ideal candidate will be a confident, well-spoken individual who is dynamic and stress-resistant and able to work well in a fast-paced environment. In this thrilling vacancy there are continuous opportunities to grow and expand your skill set. If you speak fluent Norwegian, have previous experience managing a successful team in an office environment and want to progress within a successful company, then this role could be the next stepping stone in your career that you are looking for!

Profile:

  • Required to be fluent in Norwegian and English, both written and spoken
  • Previous experience as a Team Leader, Supervisor or previous experience managing a team in an office environment
  • Excellent organisational skills and the ability to plan, anticipate, monitor, adapt and react
  • Strong verbal and written communication skills
  • Demonstrate initiative and a proactive attitude along with a good team spirit
  • Ability to prioritise work and able to work well in a fast-faced environment
  • Strong IT skills

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.

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