Job infomation

  • London
  • English, German
  • £28000 - £29000 per annum
  • Permanent
  • Customer service and sales support
  • FE 13/09

Our client, a leading multinational fashion company, is currently looking for a German speaking Wholesale Customer Service Representative. Despite these current challenging times this client has been able to achieve a continued strong sales performance and is therefore looking to grow their multinational support team. This is a full-time role with remote onboarding and you will continue to work from home afterwards.

Your responsibilities will include:

  • Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
  • Proactively dealing with any returns and exchange issues
  • Processing and tracking of orders
  • Working alongside the sales team and other departments where required
  • Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

In order to succeed in this role it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will have the chance to progress within the company and be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German then this role could be the next stepping stone in your career that you are looking for!


  • Fluent in German and English, both written and spoken
  • Solid experience providing wholesale customer support services in a product support and/or order dispatch environment
  • Experience working in an online customer support, customer services, sales administration, client support or order fulfilment role is a key requirement
  • Previous experience dealing with wholesale clients and B2B customers is essential
  • Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
  • An interest in fashion, luxury or the retail industry is desirable
  • Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
  • Bachelor’s degree preferred

To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.


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