Job infomation

  • London - South
  • English, German
  • £24000 - £26000 per annum + + Benefits
  • Permanent
  • IT helpdesk/technical support
  • JB 14/12
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Our client, a blue chip manufacturer, is looking for a bilingual Technical Support Specialist with fluent German language skills and additional fluency in English. The bilingual technical customer support team provides second-line product support to German speaking clients, so it is important that this IT Support Engineer is fluent in German and has previous experience within a technical environment.

As the technical customer service advisor with German, your main duty will be taking second-line support calls from customers, partners, resellers, subcontractors and engineers, entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management and local or European support group. This role is great for someone who enjoys troubleshooting and solving problems, and they are looking for someone who is particularly skilled at troubleshooting hardware issues.

This role is permanent and due to the size of the organisation there is excellent potential to grow and progress. A relocation package for candidates moving from abroad can be offered.

Profile:

  • Fluent German with additional fluency in English essential
  • Educated to degree level or equivalent standard experience
  • Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
  • Experience working in a customer support, customer services, technical support, client support or technical helpdesk role is a key requirement
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills: active listening, writing/typing, informal communication

To apply, please send your CV in English and in Word format to Jonathan.
languagematters is acting as an employment agency in relation to this vacancy.

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