Job information

  • Malta
  • English, German
  • €26400 - €29700 per annum
  • Permanent
  • Customer service and sales support
  • AS 01/10
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For one of our clients who is located in beautiful Malta, we are currently looking for multiple German speaking Safer Gambling Officers. These exciting new roles will be part of a new team/office, so you can experience it all from the start! The main goal of this position is to ensure that all the regulatory requirements and objectives are carried out correctly, along with company objectives. Is this the challenge you have been waiting for and ready to start on short notice?

Your responsibilities will include:

  • Conducting various phone conversations with customer explaining safer gambling tools available and answering questions
  • Dealing with all incoming queries in an accurate and timely manner
  • Monitoring the activity of players taking preventative action if needed
  • Resolving disputes by licence guidlines in a fair way to both customer and company
  • Other ad hoc tasks if needed

About you:

To be successful in this position it is vital for you to be positive, able to prioritise and someone who likes to both launch and execute new initiatives to get the job done. A relocation package is available to help you get started in your new environment if needed! This exciting challenge is at the new office in Malta, so remote working is not possible.

Profile:

  • Excellent verbal and written skills in both German and English
  • Previous experience working in a Safer Gambling role/environment is a big plus
  • Understanding of Safer Gambling processes and able to take appropriate steps
  • Excellent communication skills by phone so your able to carry our difficult calls
  • Flexible in your way of working, an eye for detail and good people skills
  • Must be able to relocate to and start in Malta on short notice, or local.

Please note that relocation is needed for this position if not local!

To apply, please send your CV in English and in Word format to Arthur
languagematters is acting as an employment agency in relation to this vacancy.

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