Our client, a large international company, is looking for a Customer Service Representative with fluent German or French. The multilingual Customer Service team provides international client support to German or French speaking clients so it is important that the customer service advisor has solid experience dealing with international clients in a busy and challenging role.

As a customer support, your main duty will be taking support calls from German or French customers dealing with queries, requests and entering information into the call management database processing requests and monitoring the call escalations and where necessary solving any issues and requests. Working in a dynamic team, the working environment is professional and full training is provided.

Profile

• Fluent German or French and English
• Previous experience within customer support or sales administration or client care is desirable but could be an entry level role for the right languages
• Customer focus, with demonstrable skills in managing customer service situations, sales administration and customer support ideally
• Must live in West London due to shift patterns
• A strong and confident communicator in the required languages
• A team player able to work well and communicate within the group

*** Please ONLY Apply if you live or can commute to Hayes, Uxbridge ***

To apply, please send your CV in Word format to Jonathan. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.