Job information

  • London - West
  • English, French
  • £22000 - £26500 per annum + + bonus
  • Permanent
  • Customer service and sales support
  • MC 21623
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A fast growing luxury ride-hailing internet service company are looking for outgoing, friendly and customer centric French speakers to join their award winning customer service team based in Brentford! You will be responsible for delivering outstanding customer service across the French market.

Your responsibilities will include:

  • Answering emails and live chat support to the French speaking countries.
  • Providing first-class premium service to resolve customer issues efficiently.
  • Rrepresenting the brand and building a rapport with customers and providing great customer experience.

About you:

It is essential for you to understand the concept of providing premium customer service and to have superb problem-solving skills, as well as excellent French language skills. In addition, you will need to be able to travel into thier amazing office based in Brentford. This is a thrilling opportunity to be part of a motivated team, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic, multilingual work environment!

Profile:

  • Required to be fluent in French and English, both written and spoken
  • Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent
  • Experience in telephone and email communication
  • Possess a professional, helpful and friendly telephone manner
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills, able to work in a fast-paced environment
  • Strong team player

To apply, please send your CV in English and in Word format to Micki.
languagematters is acting as an employment agency in relation to this vacancy.

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