A brand new opportunity has occurred for a Danish OR Dutch speaker to join the team of our client in Amsterdam as Technical Customer Support Representative working fully remotely. We are now looking for stars to join our client’s team in supporting one of the world-leading voice interactive audio devices. You will receive full training to become a seasoned professional and will become part of our client’s specialist support team. Currently the role is available remotely, meaning you can be anywhere in the Netherlands and still get the job done.
Your responsibility will include:
- Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation
- Identify, analyse and solve software and hardware issues
- Work with music services and all operating systems (Mac, Android, Windows and iOS)
- Handling pre-sales and sales opportunities through both voice and email contact and placing orders
- Follow-up with the customer until the issue is resolved
- Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools
Are you passionate about gadgets and music? Do you enjoy helping people get the best out of their listening experience and want to learn about the latest trends in this technology? Do you have a high level of accuracy and strong communication skills? Are you fluent in Danish OR Dutch with advanced English skills? Then this job is for you! You will be able to work fully from home.
- Required to be fluent in Danish (C1-level or higher) OR Dutch (C1-level or higher) and English (C1-level or higher), both written and spoken
- Currently located in the Netherlands
- Ability to troubleshoot problems, research, and find answers to consumer questions
- Previous experience (Technical) Customer Service is necessary
- Proven skills in (Technical) Customer Service is necessary
- Inquisitive, bright & creative trouble-shooter
To apply, please send your CV in English and in Word format to Oliver.
languagematters is acting as an employment agency in relation to this vacancy.
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