Job information

  • London - North
  • English, French, German
  • £24000 - £26000 per annum
  • Permanent
  • Customer service and sales support
  • JB 22779

Our client, a successful mobile app, is looking for a German OR French speaking Customer Support Executive to join them in their Hatfield office (30 minutes from King’s Cross station).

This is a permanent position where you will be working on a hybrid scheme (2 days from the office and the rest from home!), and you will be responsible for delivering outstanding customer support across the German/French & UK markets.

Your responsibilities will include:

  • Interacting with customers mainly via email and LiveChat to resolve queries effectively and professionally
  • Providing first-class advice and information about the app
  • Maintaining a great relationship with customers and clients

About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent German OR French language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!


  • Required to be fluent in German OR French and English, both written and spoken
  • Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent
  • Previous experience using Zendesk is desirable
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills and able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.


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