Customer Service Team Leader (Italy or Spain)

Due to strong sales performance and growth, our client – a leading multinational fashion company – is looking for a Customer Service Team Leader to start on a permanent basis in Spain or Italy. The role will be a combination of working remotely and working from the office, with flexible working hours. In this position you would be responsible for managing operations on a day to day basis within the CS department, achieving SLAs and KPIs.

Your responsibilities will include:

• Being responsible for the daily management to support a smooth running of the CS Team
• Monitoring the work of the Account Managers
• Liaising between other departments and divisions to coordinate orders
• Coaching and mentoring team members

About you:

In order to succeed in this role, it is essential for you to have extensive experience in customer service. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in working in a leadership role and speak fluent Spanish or Italian, then this role could be the next step in your career that you are looking for!

Profile:

• Fluency in English and Spanish or Italian
• Experience in a branded/wholesale customer service environment
• SAP experience
• Strong self-leadership skills

To apply, please send your CV in English and in Word format to Alexia.
languagematters is acting as an employment agency in relation to this vacancy.

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