Customer Service Representative

Our client, an organisation that is active in the financial service industry, is looking for a German speaking Customer Service Representative to join them in their Birmingham office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience and will aim to resolve customers’ queries at first point of contact. The role is office-based throughout training and you will be required to work from the client’s Birmingham office on a daily basis, where Covid-19 safety guidelines are in place. After training a hybrid model will be available where you can work from home 3 out of 5 days a week.

Your responsibilities will include:

• Handling customer enquiries across various channels, including telephone, email, chat and letter
• Taking ownership of an issue and following it through to a solution where the customer is satisfied
• Escalating enquiries to senior colleagues when appropriate
• Identifying opportunities to improve the customer experience

About you:

The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the Birmingham office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator
• Experience in the financial service industry is a plus
• Able to demonstrate patience, empathy and compassion to customers
• Have the ability to remain calm and professional in difficult and challenging situations
• Excellent listening and communication skills
• Team player who enjoys interacting with people
• Able to commute to the Birmingham office on a daily basis

To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.

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