Job infomation

  • Rest of Europe
  • English, Spanish
  • 40000 to 50000 per annum
  • Permanent
  • Customer service and sales support
  • JF 22/04
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An exciting opportunity has arisen for an experienced Head of Reservations with strong language skills in Spanish and English . Reserve your place in the sun as a Bilingual speaking Head of Reservations with this trendy niche tour company based in the beautiful city of Barcelona!

As an experienced Bilingual speaking Head of Reservations, your responsibilities will be managing and leading a team of 20+ reservations agents. You will be coordinating and assisting the team to deliver excellent results. As the Head of Reservations you will be supervising the department and be managing the group and individual bookings of several hostels. You will be working alongside the sales team and the General Manager by reporting and ensuring the compliance is up to date with all local legislation and regulations.

It is required for the successful candidate to have a proven background in managing a team in a similar role and have excellent communication skills as you will be dealing with a wide range of customers as well departments within the company. It is an amazing opportunity for an experienced Spanish and English speaking Head of Reservations to be a part of a successful company, where you can develop your competence and your personal skills within the company and explore the stunning Barcelona.


  • Native in Spanish and fluent in English (both written and spoken)
  • Previous experience within reservations in a hotel, travel agency or similar (Call Center experience will not be considered)
  • At least 3 years of experience managing a team of reservation agents is required
  • Qualification in the tourism industry, is desirable
  • Proven experience working as a Reservations Executive, Reservations Supervisor or Head of Reservations
  • Good knowledge of MS Office and online booking/PMS systems
  • Enjoy working in a fast paced environment
  • Team player
  • Persuasive and positive
  • Excellent time management and organisation skills

Available to work in central Barcelona, Spain

** Please do not apply if you do not have previous managerial, supervising or team leading experience within a customer orientated environment.

To apply, please send your CV in English and in Word format to Jon. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

languagematters is a multi-discipline, multilingual recruitment agency offering a wide range of bilingual jobs in London, the South-east, nationwide and overseas. Our goal is to be the most valued, knowledgeable and indispensable recruitment partner in the language recruitment field.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. languagematters is acting as an employment agency in relation to this vacancy.

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