Bilingual Customer Service Representative (English + Germany)

Are you a determined, enthusiastic, friendly Customer Service focused individual with an interest in fashion? If you can say yes, then look no further. Our client, a leading multinational company within the fashion industry is currently looking for a Customer Service Representative with English to mother tongue standard and additional fluency in German to be a part of their growing team in central London!

Within your role, you will be providing excellent service support for a wide range of customer in English and occasionnally in German, dealing with telephone calls, responding emails and providing top-class service. Is it essential for you to be a customer focussed orientated individual with a background in customer service and have superb problem solving skills.

This is a thrilling opportunity to be part of, where you will have the chance to develop your competence and your personal skills within an international organisation. You will be involved in an energetic, friendly multilingual team in central London! Besides being part of an amazing team, you will receive a generous benefits package, which includes private healthcare, great holiday allowance, dental care and much more! If you have a keen interest in fashion and speak English and German, then this role could be your next stepping stone in your career you are looking for!


  • English to native level with fluency in German in both written and spoken
  • Previous experience in a Customer Service Advisor, Customer Service, Customer Representative or Customer Support
  • Experience in telephone and email communication
  • Possess a professional, helpful and friendly telephone manner
  • Demonstrated interpersonal skills and ability to work as part of a team or independently
  • Strong communication skills, able to work in a fast paced environment
  • A strong team player
  • An interest in fashion or retail industry

To apply, please send your CV in English and in Word format to Jonathan. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

languagematters is a multi-discipline, multilingual recruitment agency offering a wide range of bilingual jobs in London, the South-east, nationwide and overseas. Our goal is to be the most valued, knowledgeable and indispensable recruitment partner in the language recruitment field.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. languagematters is acting as an employment agency in relation to this vacancy.

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