CUSTOMER SERVICES
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If you are applying for the first time, please email a current CV to
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We will contact you as appropriate to discuss your situation further
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candidates will be contacted within 3-4 working days
Bilingual Customer Service Relationship Manager
Job Location: Berkshire
Salary: £35,000 - £40,000 + benefits
Reference: RA 04/11
Role:
Bilingual Customer Service Relationship Manager
Our client is looking for a French or German or Italian or Spanish speaking Customer Service Relationship Manager to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French or German or Italian or Spanish speaking Customer Service Manager has to monitor, improve and manage the entirety of their outsourced customer service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
Company:
Our client is a global market leading company in the financial services industry.
Profile:
French or German or Italian or Spanish, up to mother tongue level as well as fluent English
Client relationship management dealing with external suppliers is essential for this role.
Experience in quality assessment and analysing key performance data
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Ricardo de Abreu at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Sales Administrator/ Customer Service with French and Spanish
Job Location: Hertfordshire (40 min from Finsbury Park)
Salary: circa £20,000 + benefits
Reference: RA 16/01
Company:
Our Client is an International Manufacturer located in Hertfordshire half way between the M11 and the M1.
Role:
Sales Administrator/ Customer Service with French and Spanish
The main purpose of the French and Spanish speaking Sales Administrator/ Customer Service is to ensure the process of sales orders and support the despatch process of the relevant products. The responsibilities of the French and Spanish speaking Sales Administrator will include the production of reports for the team and related managers in a timely and accurate manner.
The successful French and Spanish speaking Sales Administrator/ Customer Service will determine the production of the relevant products and on time arrival at the customer, so accuracy and attention to detail is a key requirement.
Profile:
French and Spanish language skills are essential
Additional language skills would be an advantage
Previous experience in a customer service/sales administration environment is essential
Ability to work in a challenging and demanding environment.
Excellent communication skills, along with Excel knowledge
Work to tight deadlines and targets
Multi-task within a team environment and have a flexible approach to working.
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Ricardo de Abreu at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Part-time Customer Service Manager with French & German
Job Location: London
Salary: £28,000 - £32,000 pro rata.
Reference: FE 05/09
Role:
Part-time Customer Service Manager with French & German
Our client is looking for a Customer Service Manager with fluent German, French & English to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French, German and English speaking Customer Service Manager has to manage the entirety of their Customer Service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
This role is a part-time role. Working hours: Mon - Fri: 7.00pm - 11.00pm.
Company:
Our client is a global market leading company in the fashion industry
Profile:
Fluent French and German as well as fluent English
Customer Service Management / Team Leader within manager experience essential
Coaching or training experience
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Frank Etman at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service Administrator with fluent French & German
Job Location: Cambridgeshire
Salary: £17,500
Reference: FE 02/09
Company:
Leading multinational pharmaceutical company market leading in health and well-being products
Role:
Customer Service Administrator with fluent French & German
A great opportunity in a thriving company has arisen for a Customer Service Administrator with fluent French & German to assist the Company in maintaining its goal of World Class Customer Service. You will be working in a multilingual team and as a Customer Service Administrator with fluent French & German your main responsibilities vary from handling incoming phone call and assisting with new French customers enquiries to processing orders received via telephone, fax, e-mail or internet. The Customer Service Administrator with fluent French will use Excel spreadsheets on a regular basis and also handle translations and proof reading tasks.
Profile:
Fluent in French & German and English
Good PC skills, including Excel, Word and PowerPoint
Able to multi-task, prioritise and cope with strict deadlines
Good Customer Service skills
Friendly and Sense of Humour
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Frank Etman at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
Customer Services with Dutch - 6 months contract
Job Location: Greater London, North West
Salary: circa £25,000 + excellent benefits
Reference: KH/FE 17/01
Role:
Customer Services with Dutch - 6 months contract
My client is looking for an experienced Dutch speaking customer services professional to join their European Customer Care Team and contribute the success of their client care and support efforts.
The successful Dutch speaking customer services person will be responsible to provide a seamless front line support to customers and distributors for their business, take ownership, responsibility and initiative for problem solving from initial point of escalation through to mutually satisfactory resolution, working in a busy customer services environment. The Dutch speaking customer services professional will also drive increased customer satisfaction through exceptional Customer Care.
Company:
Our client is an international technology and science company
Profile:
Fluency in Dutch in order to communicate with regional customer base, plus fluency in English
Previous client and customer service experience
Demonstrates initiative and a proactive “can do” attitude to customer service
Exceptional communication skills and an ability to consistently represent the company in a courteous and professional manner
Excellent organizational and administrative skills, ability to prioritise work
Ability to work well in a busy customer services environment
Attention to detail
Flexibility and willingness to work as a team member
Ability to manage self and tasks in an appropriate manner
Good working knowledge of relevant computer systems, procedures, workflow management and monitoring systems.
Proficiency in PC computer skills
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Frank Etman to info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Bilingual Customer Service Relationship Manager
Job Location: Berkshire
Salary: £35,000 - £40,000 + benefits
Reference: RA 04/11
Role:
Bilingual Customer Service Relationship Manager
Our client is looking for a French or German or Italian or Spanish speaking Customer Service Relationship Manager to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French or German or Italian or Spanish speaking Customer Service Manager has to monitor, improve and manage the entirety of their outsourced customer service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
Company:
Our client is a global market leading company in the financial services industry.
Profile:
French or German or Italian or Spanish, up to mother tongue level as well as fluent English
Client relationship management dealing with external suppliers is essential for this role.
Experience in quality assessment and analysing key performance data
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Ricardo de Abreu at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service with fluent German plus Swedish or Finnish
Job Location: Cambridgeshire
Salary: £17,500
Reference: KH 25/04
Company:
Leading multinational pharmaceutical company market leading in health and well-being products
Role:
Customer Service with fluent German plus Swedish or Finnish
A great opportunity in a thriving company has arisen for a Customer Service Administrator with fluent German and either Swedish or Finnish to assist the Company in maintaining its goal of World Class Customer Service. You will be working in a multilingual team and as a Customer Service Administrator with fluent German and either Swedish or Finnish your main responsibilities vary from handling incoming phone call and assisting with new German and European customers enquiries to processing orders received via telephone, fax, e-mail or internet. The Customer Service Administrator with fluent German and either Swedish or Finnish will use Excel spreadsheets on a regular basis and also handle translations and proof reading tasks.
Profile:
Fluent in German and either Swedish or Finnish
Good PC skills, including Excel, Word and PowerPoint
Able to multi-task, prioritise and cope with strict deadlines
Good Customer Service skills
Friendly and Sense of Humour
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Kirsten Haeusser at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
German Speaking Sales Administrator
Job Location: Greater London / North West London
Salary: £12.00 -13.00 per hour temp to perm
Reference: HE 37.09
Company:
Blue-chip international organisation
My client is a well-known international organisation that supplies a range of high-tech products to clients in the healthcare sector across the globe.
Role:
German Speaking Sales Administrator
My client is urgently seeking a German speaking sales administrator, to join their already established European HQ and become part of their successful customer care division. The client’s HQ is located within an easy commute by train from London Marylebone (30mins).
This is a wonderful opportunity for a German speaking sales administrator, offering lots of opportunities to grow within the company and exceptional training. As a German speaking sales administrator you will be taking responsibility for individual clients from order entry to collection to ensure that customer requirements are met. You will perform the actual order processing but at the same be responsible for the quality and integrity of order fulfilment. Suitable candidates must have previous order management experience along with excellent customer service and administration skills. Training will be provided on their in-house system but if you have used SAP, Oracle or JD Edwards this would be desirable. This position requires an immediate start and is a temp to perm position (initially 6 month contract)
Profile:
Fluent in English and German both written and spoken
The ability to commute to North West London/Buckinghamshire borders or relocate
Proven sales administration experience
Possess a professional, helpful and friendly telephone manner
Demonstrate initiative and a proactive “can do” attitude
Excellent organizational and administrative skills, ability to prioritise work
Flexibility and willingness to work as a team member
Proficient IT skills are essential and good working knowledge of relevant computer systems, procedures, workflow management and monitoring systems are desirable.
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Hannah Edgeley at hannah@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
German Speaking Sales Administrator
Job Location: Greater London / North West London
Salary: £12.00 -13.00 per hour temp to perm
Reference: HE 37.09
Company:
Blue-chip international organisation
My client is a well-known international organisation that supplies a range of high-tech products to clients in the healthcare sector across the globe.
Role:
German Speaking Sales Administrator
My client is urgently seeking a German speaking sales administrator, to join their already established European HQ and become part of their successful customer care division. The client’s HQ is located within an easy commute by train from London Marylebone (30mins).
This is a wonderful opportunity for a German speaking sales administrator, offering lots of opportunities to grow within the company and exceptional training. As a German speaking sales administrator you will be taking responsibility for individual clients from order entry to collection to ensure that customer requirements are met. You will perform the actual order processing but at the same be responsible for the quality and integrity of order fulfilment. Suitable candidates must have previous order management experience along with excellent customer service and administration skills. Training will be provided on their in-house system but if you have used SAP, Oracle or JD Edwards this would be desirable. This position requires an immediate start and is a temp to perm position (initially 6 month contract)
Profile:
Fluent in English and German both written and spoken
The ability to commute to North West London/Buckinghamshire borders or relocate
Proven sales administration experience
Possess a professional, helpful and friendly telephone manner
Demonstrate initiative and a proactive “can do” attitude
Excellent organizational and administrative skills, ability to prioritise work
Flexibility and willingness to work as a team member
Proficient IT skills are essential and good working knowledge of relevant computer systems, procedures, workflow management and monitoring systems are desirable.
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Hannah Edgeley at hannah@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
German speaking Client Service Representatives - Insurance
Job Location: London
Salary: £28,000 – £38,000 + excellent benefits
Reference: RA/FE 02/01
Role:
German speaking Client Service Representatives - Insurance
Our client is looking for experienced insurance individuals with German language skills to join the Global Services EMEA team as a German speaking Client Services Representative. They have junior and senior level positions available.
The successful German speaking Client Service Representatives will be responsible for a number of multinational programmes originating from Operations around the client, and will provide a service to both ‘internal’ and ‘external’ clients. Some travel typically within UK, Europe and North America will arise.
Company:
Our client is a global commercial Insurance Firm
Profile:
Fluent spoken and written English and German is essential for this role.
University degree or equivalent experience together with (or progressing towards) a recognised professional insurance qualification.
Ability to communicate effectively with our client, the companies’ clients and brokers.
Experience of servicing multinational insurance programmes.
Some property underwriting and/or loss prevention experience would be an advantage.
Able to work independently, proactively
Excellent verbal and written communication skills.
Team player with energy and enthusiasm.
Solid technology skills incl. Microsoft Office (Word, Excel, PowerPoint).
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Frank Etman at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Part-time Customer Service Manager with French & German
Job Location: London
Salary: £28,000 - £32,000 pro rata.
Reference: FE 05/09
Role:
Part-time Customer Service Manager with French & German
Our client is looking for a Customer Service Manager with fluent German, French & English to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French, German and English speaking Customer Service Manager has to manage the entirety of their Customer Service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
This role is a part-time role. Working hours: Mon - Fri: 7.00pm - 11.00pm.
Company:
Our client is a global market leading company in the fashion industry
Profile:
Fluent French and German as well as fluent English
Customer Service Management / Team Leader within manager experience essential
Coaching or training experience
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Frank Etman at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service Administrator with fluent French & German
Job Location: Cambridgeshire
Salary: £17,500
Reference: FE 02/09
Company:
Leading multinational pharmaceutical company market leading in health and well-being products
Role:
Customer Service Administrator with fluent French & German
A great opportunity in a thriving company has arisen for a Customer Service Administrator with fluent French & German to assist the Company in maintaining its goal of World Class Customer Service. You will be working in a multilingual team and as a Customer Service Administrator with fluent French & German your main responsibilities vary from handling incoming phone call and assisting with new French customers enquiries to processing orders received via telephone, fax, e-mail or internet. The Customer Service Administrator with fluent French will use Excel spreadsheets on a regular basis and also handle translations and proof reading tasks.
Profile:
Fluent in French & German and English
Good PC skills, including Excel, Word and PowerPoint
Able to multi-task, prioritise and cope with strict deadlines
Good Customer Service skills
Friendly and Sense of Humour
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Frank Etman at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
Bilingual Customer Service Relationship Manager
Job Location: Berkshire
Salary: £35,000 - £40,000 + benefits
Reference: RA 04/11
Role:
Bilingual Customer Service Relationship Manager
Our client is looking for a French or German or Italian or Spanish speaking Customer Service Relationship Manager to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French or German or Italian or Spanish speaking Customer Service Manager has to monitor, improve and manage the entirety of their outsourced customer service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
Company:
Our client is a global market leading company in the financial services industry.
Profile:
French or German or Italian or Spanish, up to mother tongue level as well as fluent English
Client relationship management dealing with external suppliers is essential for this role.
Experience in quality assessment and analysing key performance data
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Ricardo de Abreu at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Client Support Specialist with Italian and ideally Spanish
Job Location: London
Salary: £20,000 - £25,000 depending on experience and suitability
Reference: RA 29/01
Role:
Client Support Specialist with Italian and ideally Spanish
Our client is looking for an Italian and ideally Spanish speaking Client Support Specialist to provide support via phone and email to all clients and customers using English, Italian and ideally Spanish. The Italian and ideally Spanish speaking Technical Support Specialist is expected to have excellent problem solving skills with thorough knowledge of electrical and electronic fundamentals. The successful Italian and ideally Spanish speaking Client Support Specialist would be required to generate reports about their activity, to monitor calls and check if payments are received for field service visits.
Company:
Our client is a global technology leader in their field.
Profile:
Fluent written and spoken, Italian and English is essential with ideally Spanish
Experience in dealing with clients on the phone and by email
Excellent knowledge of Oracle
Excellent customer service skills
Excellent telephone manner
Technical experience is essential for this role
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Ricardo de Abreu at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
Bilingual Customer Service Relationship Manager
Job Location: Berkshire
Salary: £35,000 - £40,000 + benefits
Reference: RA 04/11
Role:
Bilingual Customer Service Relationship Manager
Our client is looking for a French or German or Italian or Spanish speaking Customer Service Relationship Manager to be a role model and leader with the ability to solve problems, take decisions and manage the relationships with their outsourced call centres. The French or German or Italian or Spanish speaking Customer Service Manager has to monitor, improve and manage the entirety of their outsourced customer service operations within the relevant territories, dealing directly with process implementation, standard service issues and all other analysis ensuring the exemplary operation of the relevant suppliers and partners.
Company:
Our client is a global market leading company in the financial services industry.
Profile:
French or German or Italian or Spanish, up to mother tongue level as well as fluent English
Client relationship management dealing with external suppliers is essential for this role.
Experience in quality assessment and analysing key performance data
Demonstrable experience of handling complex situations and conflict management
Experience of leading customer relationship management and service recovery planning
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Ricardo de Abreu at info@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Client Support Specialist with Italian and ideally Spanish
Job Location: London
Salary: £20,000 - £25,000 depending on experience and suitability
Reference: RA 29/01
Role:
Client Support Specialist with Italian and ideally Spanish
Our client is looking for an Italian and ideally Spanish speaking Client Support Specialist to provide support via phone and email to all clients and customers using English, Italian and ideally Spanish. The Italian and ideally Spanish speaking Technical Support Specialist is expected to have excellent problem solving skills with thorough knowledge of electrical and electronic fundamentals. The successful Italian and ideally Spanish speaking Client Support Specialist would be required to generate reports about their activity, to monitor calls and check if payments are received for field service visits.
Company:
Our client is a global technology leader in their field.
Profile:
Fluent written and spoken, Italian and English is essential with ideally Spanish
Experience in dealing with clients on the phone and by email
Excellent knowledge of Oracle
Excellent customer service skills
Excellent telephone manner
Technical experience is essential for this role
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Ricardo de Abreu at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
Sales Administrator/ Customer Service with French and Spanish
Job Location: Hertfordshire (40 min from Finsbury Park)
Salary: circa £20,000 + benefits
Reference: RA 16/01
Company:
Our Client is an International Manufacturer located in Hertfordshire half way between the M11 and the M1.
Role:
Sales Administrator/ Customer Service with French and Spanish
The main purpose of the French and Spanish speaking Sales Administrator/ Customer Service is to ensure the process of sales orders and support the despatch process of the relevant products. The responsibilities of the French and Spanish speaking Sales Administrator will include the production of reports for the team and related managers in a timely and accurate manner.
The successful French and Spanish speaking Sales Administrator/ Customer Service will determine the production of the relevant products and on time arrival at the customer, so accuracy and attention to detail is a key requirement.
Profile:
French and Spanish language skills are essential
Additional language skills would be an advantage
Previous experience in a customer service/sales administration environment is essential
Ability to work in a challenging and demanding environment.
Excellent communication skills, along with Excel knowledge
Work to tight deadlines and targets
Multi-task within a team environment and have a flexible approach to working.
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Ricardo de Abreu at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service with fluent German plus Swedish or Finnish
Job Location: Cambridgeshire
Salary: £17,500
Reference: KH 25/04
Company:
Leading multinational pharmaceutical company market leading in health and well-being products
Role:
Customer Service with fluent German plus Swedish or Finnish
A great opportunity in a thriving company has arisen for a Customer Service Administrator with fluent German and either Swedish or Finnish to assist the Company in maintaining its goal of World Class Customer Service. You will be working in a multilingual team and as a Customer Service Administrator with fluent German and either Swedish or Finnish your main responsibilities vary from handling incoming phone call and assisting with new German and European customers enquiries to processing orders received via telephone, fax, e-mail or internet. The Customer Service Administrator with fluent German and either Swedish or Finnish will use Excel spreadsheets on a regular basis and also handle translations and proof reading tasks.
Profile:
Fluent in German and either Swedish or Finnish
Good PC skills, including Excel, Word and PowerPoint
Able to multi-task, prioritise and cope with strict deadlines
Good Customer Service skills
Friendly and Sense of Humour
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Kirsten Haeusser at info@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.
Swedish Speaking Project Manager
Job Location: Central London
Salary: from £28k per annum
Duration: temp-to-perm
Reference: AC 40.16
Company:
Online Technology Company
Role:
Swedish Speaking Project Manager
Central London based company is looking for a bright and motivated Swedish Client Support Coordinator with an interest in the financial world and online technology, for a commercial role in their virtual data systems business.
The company is an online technology business with close ties to the financial industry.
Your role would be to work with Swedish customers and independently manage client projects: being the main point of contact for the client, and ensuring the best delivery of service in accordance to client specifications accurately and timely. You will provide top class post-sales services to a demanding client base: Swedish Investment Bankers, Corporate Lawyers, Corporate Board members and required to effectively identify and anticipate client needs;
You would be provided with full training and the role is a major stepping stone towards a career in the media/finance sector, an excellent opportunity for bright, commercially minded people with drive and ambition.
Profile:
Fluent in Swedish in addition to English
Previous experience in customer support or account manager role.
Excellent communication and listening skills
Ability to service clients effectively: Ability to host client meetings, presentations and training sessions in a face to face as well as an on-line environment;
Computer literate
Ability to successfully manage a multiple client relationship(s) in a high demand business;
A polite, confident and friendly manner
An interest in finance and technology are all essential attributes to posses
Pro-active with a positive attitude, works well on their own and takes responsibility for their work
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Alex Cooper at acooper@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Order Fulfilment Coordinator with fluent Danish and Finnish and/or Swedish
Job Location: Buckinghamshire
Salary: £12-13 per hour temp to perm
Reference: HE 35.01
Company:
Blue-chip, multinational
My client is a well known international supplier of high tech products to the healthcare sector.
Role:
Order Fulfilment Coordinator with fluent Danish and Finnish and/or Swedish
My client is looking for a Danish speaker, ideally with Finnish and/or Swedish to join their customer care division on what will initially be a 6 month contract with strong possibility of becoming permanent after the 6 month contract.
They are looking for fluent Danish speakers, ideally with Finnish and /or Swedish and a proven background in customer service to take on a role in which you will be taking full ownership, responsibility for individual clients. As an Order Fulfilment Coordinator with fluent Danish and Finnish/or Swedish, your duties will include providing a seamless front line support to customers and distributors. You will be dealing with them directly over the telephone, email and fax in Danish and Finnish and /or Swedish, taking full responsibility for all client and customer order processing using the in-house order system, keeping all client records up to date, liaising with clients/customer on any issues which may add any delays to orders as well as problem solving to ensure the best possible customer satisfaction therefore a you will need to be a quick thinker and have initiative for problem solving from initial point of escalation through to resolving customer issues. The ideal candidate will need to be avaialble to start very quickly!
Profile:
Fluency in Danish and Finnish and /or Swedish
Fluent English written and spoken ideally with a good knowledge of Finnish.
Ability to commute or relocate easily to Buckinghamshire
Proven customer service and order processing experience
Polite and helpful telephone manner with strong attention to detail
Solid IT skills
Positive with a can-do attitude
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV to Hannah Edgeley at hannah@languagematters.co.uk
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service Manager with fluent Polish, Swedish, Norwegian, Finnish
Job Location: Kingston-upon-Thames
Salary: £28,000 - £32,000
Reference: KH 06/01
Role:
Customer Service Manager with fluent Polish, Swedish, Norwegian, Finnish
As an integral member of the Customer Service Leadership team the ideal Polish, Swedish, Norwegian or Finnish speaking Customer Service Manager will have a passion for delivering customer service excellence and a desire to continuously drive improvement to ensure Customer Service leadership in the market.
Company:
Our client is a global market leading company in the pharmaceutical industry.
Please do not apply if you do not have any Customer Service Management experience in a Call Centre environment leading at least 8 direct reports!
Profile:
Fluent in English and at least one of the following languages: Polish, Swedish, Norwegian or Finnish
Solid recent experience in a leadership role managing a team of at least 8 direct reports
Track record of building relationships with a range of stakeholders
Experience working with and presenting numbers
Experience of working within a matrix structure
COMPETENCIES
Ability to demonstrate a high standard of verbal and written communication skills in both in English and another relevant language
Confident in communicating at all levels with a strong track record
Ability to motivate and manage individual performance with demonstrable examples
Ability to challenge the status quo and drive change and process improvement
Proven interpersonal skills and evidence to demonstrate works well within a team
Proven ability to work in a pressurised environment
Ability to overcome objection and manage conflict
Confident in the use of technology
Demonstrates initiative and a ‘Can do’ attitude
Flexible approach including ability to travel abroad 4-6 times per year
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Kirsten Haeusser at kirsten@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
Customer Service Manager with fluent Polish, Swedish, Norwegian, Finnish
Job Location: Kingston-upon-Thames
Salary: £28,000 - £32,000
Reference: KH 06/01
Role:
Customer Service Manager with fluent Polish, Swedish, Norwegian, Finnish
As an integral member of the Customer Service Leadership team the ideal Polish, Swedish, Norwegian or Finnish speaking Customer Service Manager will have a passion for delivering customer service excellence and a desire to continuously drive improvement to ensure Customer Service leadership in the market.
Company:
Our client is a global market leading company in the pharmaceutical industry.
Please do not apply if you do not have any Customer Service Management experience in a Call Centre environment leading at least 8 direct reports!
Profile:
Fluent in English and at least one of the following languages: Polish, Swedish, Norwegian or Finnish
Solid recent experience in a leadership role managing a team of at least 8 direct reports
Track record of building relationships with a range of stakeholders
Experience working with and presenting numbers
Experience of working within a matrix structure
COMPETENCIES
Ability to demonstrate a high standard of verbal and written communication skills in both in English and another relevant language
Confident in communicating at all levels with a strong track record
Ability to motivate and manage individual performance with demonstrable examples
Ability to challenge the status quo and drive change and process improvement
Proven interpersonal skills and evidence to demonstrate works well within a team
Proven ability to work in a pressurised environment
Ability to overcome objection and manage conflict
Confident in the use of technology
Demonstrates initiative and a ‘Can do’ attitude
Flexible approach including ability to travel abroad 4-6 times per year
NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.
To apply, please send your CV in Word format to Kirsten Haeusser at kirsten@languagematters.co.uk
CVs in any other formats will not be accepted.
We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.
NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.
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