Italian and Spanish speaking Customer Service Associate

Our client was founded in Amsterdam in 2000 with a focus on accounts payable recovery audits. Over the years, they have grown to become the leading provider in Europe in this field. Today, our client offers solutions for procure-to-pay optimisation. In this way, they help their clients extract meaningful insights from their data, improve their processes, and support their employees.

For over two decades, they have been developing our own software, which forms the core of their services. Technology is important, but thanks to the keen eye of their people, it enhances the results for their clients. You’ll find yourself among professionals with a wealth of knowledge in data management, financial analysis, and auditing.

As a Customer Service Associate you will be part of a team that is responsible for all communication with the suppliers of the customers. You will be contacting suppliers to request a statement of their account and/or to verify claims made by their Audit team. The clients and their suppliers are in many different industries based all over the world. The communication will be done by phone and e-mail using our client’s own (custom) software.

You will be mainly responsible for:

• Statements: – Receiving an amount of statements according to target by making qualitative calls to suppliers in a professional and user-friendly way within the appointed deadlines.
• Data and processing: – Processing received statements according to target as well as processing invoices and updating master data within the appointed deadlines in a secure manner and using the appropriate tools.

Your role at our client goes beyond just carrying out the tasks listed above. You will contribute to their collective knowledge and help them maintain the high standards of service. Together, you create a respectful work environment where excellence is achieved through continuous improvement and teamwork. There is also room for your own unique input and initiatives.

Profile:

• Minimum Bachelor level of working and thinking.
• Fluent in Italian, Spanish, and English (written and oral); any other language, such as Dutch or German is a plus.
• Knowledge of bookkeeping and/or financial services
• Experience as a call center associate.
• Experience with Microsoft Office packages.
• You are able to respond flexible to ad-hoc situations.
• Good learning ability regarding systems.

What you will get in return:

• A competitive base salary with an end-of-year bonus in terms of good performance.
• Hybrid work policy (50/50 remote and in-office), with the possibility to work abroad as well.
• Free lunch and fruit at the office.
• Attractive pension plan where Transparent covers half of the premium.
• Travel expenses reimbursement if you live more than 10 km from the office (parking spaces available).
• 25 vacation days and 1 ‘Bad Day’ for when you can’t get out of bed.
• Variable compensation based on individual and company performance.
• Drinks every Thursday and also throughout the year events such as: Christmas dinner, New Year’s drinks, summer BBQ, etc.

Does this opportunity excite you? Apply today and get in touch!

To apply, please send your CV in Word format to Krystal.
languagematters is acting as an employment agency in relation to this vacancy.

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